Upgrading My IPhone Turns Into Drama!

I made the plunge. I upgraded my Iphone from a 4 to a 6. It was dramatic and traumatic. The young man, Ian, at the Verizon store was friendly and competent. He and my husband talked about my phone and got me the upgrade I wanted. The wonderful blue Mophie case is stunning and will keep my phone charged.

But there was a little problem, which they sort of blamed on me. I had not backed up my old phone for a while. Okay so I forgot, big deal. And it was not on the I Cloud at all.

“I don’t want people stealing my stuff!” I announced to Ian and my husband.

The young man smiled, the same sort of smile my son makes when I comment on the internet and the web and the cloud and all that stuff. I even said, “You are making the same exact face my 24 year old son makes.”

“I am 24 also,” he admitted. I was not surprised. They all have the same expressions some times when talking to parental age adults. He then told me that Apple has made the Cloud more secure and the hackers do not go after normal people like me on the Cloud.  Really? How can he be sure?

Fine. So he could not transfer my info at that moment. He and my husband agreed that this could be done easily at home. My husband knew what to do. We would just take both phones home. Plug my old phone, update to my ITunes account and all would be just fine.

HA!  As I left the store I told him to be ready for a call.

The first part went fine. I plugged in my old IPhone 4 and backed it up to my ITunes account. No problems. I was happy. Then I turned it over to my husband.

He made some noises. They were not polite noises.   He turned to me, “When was the last time you updated you OS? Your Operating System?” He demanded. “You are way out of date.”

So. What’s the big deal. I was happy.

I have not updated my operating system for a while. I admit it. So what? I did not need anything. All was going just fine till now! So what that I have not been able to update my ITunes because I did not update my operating system? My I tunes worked with my old phone. But this then became a problem because the new phone could not speak to the old I Tunes. Shucks.

Then my husband started the process of updating my operating system. In the meantime, I had no phone. NO Phone. In this day and age, I felt cut off. I needed to call my son because we were volunteering for a National Council of Jewish Women’s event, and he had to come and get me.

“Yes,” my son said as he answer the phone.

“Are you still going with me?” I asked.

“Sure, text me about 15 minutes before we need to go. Do you want me to drive over there?”

So I told him I could not text him because my phone was no longer working and we could not get my new phone connected and the operating system was taking forever to install and I need new I tunes. Okay, maybe I was whining a little bit. Maybe I sounded like a two-year old.

But at the exact same moment, the exact moment, my husband and my son both said simultaneously (yes I know I am redundant!), “You are being way too dramatic, it will work out!”

Me! Dramatic! Okay, maybe a little.

My son showed up 15 minutes early to check out the progress. The computer was still thinking. Did I tell you that I have a five-year-old computer. I was really worried they were going to make me get a new computer too. That would have been a disaster!

We left the house. My son and I volunteered, while my husband sat and watched the computer think and update.

When I got home close to 11 pm, my husband was in bed. The computer was not quite done. But after about five more minutes, the new operating system was installed. So I tried to install ITunes 12. But it would not work. My computer’s operating system was still not good enough. However, I could install I Tunes 11 something.

And I got it to all work. My new I Phone connected to my computer. It spoke to my I Tunes account and my backed up information flowed through a wire into the new phone. I was successful. I did not need my husband or my son. I did all on my own.

I updated my phone’s apps.   All seemed well and good.But I noticed something odd. Some of my apps, although they are still visible in my settings, do not appear on the phone. Hmmmmm. I had to work for awhile to get those all sorted out. Eventually they reappeared as icons on my phone.  Success!

However, I then got into my car to go volunteer again. My phone would not sync with my car. Of course not! I now had a new phone. I had to delete my old phone and re-sync with my new phone. But I forgot to download my phone book.  It only took a moment once I figured out what to do, but I had to figure it out.

Getting a new phone is really a hassle.  Over and Over again I had to reinter passwords…but first I had to remember them.  I had to reinstall my Jawbone Up and re-sync the phone to the Up.  I had to re-enter my wifi password.  I spent many hours getting everything up to date.  But I also did not need to call Ian at Verizon.  I was able to do it all myself,  well with some help from my husband and perhaps a few bouts of anxiety!

I was feeling very badly for myself because of all the hassles of the past 18 hours, until I was telling my tale of woe to another volunteer. She said, “I know what you mean. My family wants me to update my phone, but I am not sure.”

Then she pulled out an old phone with a keypad. She did not even own a smart phone. I looked her and smiled. “You are in big trouble!” I said.

“I know,” She responded. “I am not sure I can handle a smart phone. “

I admit, updating my phone was very traumatic and dramatic for me. But she is in for a big shock.

Tags: family, I Cloud, IPhone, New phone, parenting, updating operating systems, upgrade electronics, Verizon